Newsletter



Return Policy

All the orders are processed according to order confirmation we get from customers. We are trying our best to satisfy all the customers. And all the orders placed on our website should obey the following policies under any conditions.

Return:

- We only accept return if there are obvious quality problems which excludes size and color problems. - Your requests must be received within 24hours by email after we receive your order to get permission for return or exchange, otherwise we will not accept.
- Color Aberration exists due to the color effect of different PC monitors and weather conditions. This problem can not be treated as quality problem under any conditions.
- Since the size of the dress is provided by the customer, we can not offer any return. Please find a professional tailor to measure you in order to make the dress fit your body. But we can revise it for you if you are willing to pay the shipping back fee.
- For standard size dresses, if there are any size problems, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customers shall submit the photographs to
service@weddingapparel.com.au and our customer service may have the designated personnel to deal with the dispute and a reply will be offered within 24 hours.
- We don’t take any responsibility on the delay of your confirmation email received by us. Usually after getting your full payment we will send you email of order confirmation to re-confirm all your order details to avoid any mistakes, if your order can not be confirmed within 5 business days after the payment date, we will make your order according to the confirmation email we sent before without any return and exchange.
- We can not offer refund because of the late remittance of your order. If you decide to order, please choose correct payment method according to your event date.
- We make dresses strictly according to the confirmation email you confirmed. The style, fabrics are the same as the website stated. All the requests for returns because of the reasons such as not like the pictures we offer, dissatisfy about the quality and not like the fabric, etc. are not accepted.
- We do not accept the request for return if your received product does not meet your requirement on the hang of  the style from the original product design. Any changed items from original design can not be returned and exchanged under any circumstances.
- All returned items must be in original package and condition. If there is any dust, dirty spots and so on, we shall not offer refund. And you also need to pay 30% total amount of order as restock fee (for example, if you order item value is AUD 150, the refund is AUD 105), and the shipping cost you paid before will not be refunded.
- We can not accept any return and exchange if it is the express company’s responsibility such as late delivery,damaged packing, wrinkled dress and so on. Please check the package before signing in order to protect your own rights. – For wrong shipping, shipping delay or destroyed package caused by wrong shipping information we get from customers (receiver’s full name, address with post code and contact phone number), we can not accept return and exchange.



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